NOTE: All ceiling fans must be installed by a licensed electrician, in accordance with the wiring rules and installation instructions.
GENERAL OPERATION & TROUBLE SHOOTING
The following information has been prepared to assist the installing electrician, and the consumer, to obtain the best performance from their Ceiling Fan.
Operating the Fan – For the first time
Ensure that all screws are tightened, and electrical connections safe. If a light is attached, check that the glass is properly attached. Make sure that the fan can spin freely, and that the blades are not going to come into contact with anything. Make sure that the power is now on, and that there is power coming to the fan. Once this is done, start the fan in high speed and run the fan at high speed for up to 8 hours to settle the fan in. Allow up to 24 hours of operation for full stability to be achieved.
Ceiling fan motors, like all electric motors, may feel hot to touch when they are operating. This is normal and not a fault.
Difficulty starting, or won’t start
Ensure nothing is inhibiting the movement of the fan blades.
Check all electrical connections (including the wall controller); check the Summer/Winter switch is firmly in the correct position; try starting in the highest speed.
Poor air movement
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others.
Your fan may be running in reverse (Winter mode), check the Summer/Winter switch is in the correct position.
If your fan has been shortened there may not be enough distance from the blades to the ceiling. Your fan may not be appropriate for the room it is being used in.
Fan wall controllers are matched to the specific fan model to achieve best performance – Substituting different controllers, including “solid state” controllers, will reduce the performance of your fan, and will void the guarantee.
Fan is noisy
If it is a “mechanical” noise – Check that the blades are tight; that any glass / light fitted is secure; that all wiring is clear of any moving parts.
When it is quiet, especially at night, you may hear occasional small noises. Some “electrical” humming noises can occur in the evening or early morning. These small noises are often caused by the electrical pulses sent down power lines to activate off-peak hot water systems. These noises are often unavoidable and are not covered under the guarantee. What causes the harmonic hum?
Fan wobbles or vibrates
As ceiling fans spin they do tend to vibrate, particularly at high speed. They are designed with flexible “ball” joints to allow for some movement.
If you fan wobbles or vibrates excessively it may be due to loose blades or unbalanced blades. Always ensure that all blades are firmly fixed to the fan, with all screws and bolts tightened. Never mix blades between fans.
Ensure that all screws, bolts and fixings are firmly secured. This is here you should check.
Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and repeat on every blade. Detailed blade leveling and balancing can be found here.
If required, each fan is supplied with a Blade Balancing Kit – with simple to follow instructions.
Fans with extended down rods may tend to wobble more than when used with their standard down rod. It is important to “balance” a wobbling fan as soon as possible to avoid longer term damage.
Remote Control not working (if installed)
If you have had a Remote Kit fitted, and it is not functioning check that the battery in the transmitter is fresh, and not flat; check that the Dip Switches in the Fan Remote Receiver and Transmitter are set to the same “code”. Ensure that all of the plugs connecting the fan to the remote receiver, and the receiver to the mounting bracket are all firm and secure.
If you have a DC fan the remote may need to be re-paired with the fan. Consult the installation manual for your fan.
Light not working (if installed)
If you have fan with a light, and it is not working, ensure that all connections are correct and that the lamp (bulb) or tube is correctly fitted into the lamp holder. Ensure that there is power coming to the fan. Check that the lamp (bulb) or tube has not failed, and is in working order.
To keep your Ceiling Fan looking good, and working properly, regular dusting and cleaning (with non-abrasive cleaners) is essential. A build-up of dust and dirt looks ugly and it will reduce the performance of your fan. Over time your fan may need re-balancing. Ensure all screws, bolts & fixings remain firm, as they may work loose. FOUR WINDS FANS distributors can assist you in obtaining spare parts where they are available.
Only approved URBAN CEILING FANS accessories, Fan Remote Kits and Extension Down Rods should be used with URBAN CEILING FANS.