Guarantee Terms + Conditions

NOTE: All ceiling fans must be installed by a licensed electrician, in accordance with the wiring rules and installation instructions.

All URBAN CEILING FANS are covered by a 3 year in-home warranty. In the unlikely event that an URBAN CEILING FAN fan is faulty or fails within 3 years of purchase, please contact the store where it was purchased. Proof of purchase and details of the installing electrician will be required.

URBAN CEILING FANS Warranty & Guarantee


This fan is guaranteed against electrical and mechanical defects for the time specified on the Warranty Card, when used under normal circumstances in a domestic residential situation.

The installation by anyone other than a licensed electrician will void the warranty on this fan and/or associated accessories. 

Installation by a licensed electrician is required by law, and should an on-site  warranty claim be made, we must ensure that our personnel are suitably protected from the risk of electrical shock. Details of the installing electrician will be required, and verified, before any on-site work is performed.

All ceiling fans must be installed with individual double pole isolating switches.

Damage caused by incorrect installation is not covered under the warranty. Warranty repair does not cover damage resulting from electrical surges, lightning, power grid voltage fluctuations or connection to alternative power supplies (eg solar inverters or similar systems). Damage caused by rough handling during installation (scratches, chips etc) are not covered under warranty. If a fan is found to be marked when unpacked – it should not be installed, but should be returned to the place of purchase.

Urban Ceiling Fans are not suited to wet locations, and any damage or deterioration as a result of exposure to water or caustic chemicals is not eligible for warranty repair or replacement. In some circumstances it can be installed in an “alfresco” area, but should not be exposed to direct sprays of water, rain or corrosive elements (eg salt air/wind, chemicals). Deterioration in the finish of the fan, or motor failure, as a result of exposure is not covered under the warranty.

Should on-site warranty service be required, the cost of providing, installing and operating any special equipment (eg scaffolding, scissor lifts or alike) to access ceiling fans shall be borne by the site owner. In-home warranty applies to fans installed in a domestic, residential application. For fans installed in homes outside major cities, please see our website for regional in-home coverage and conditions. 

Extended MOTOR GUARANTEE applies to selected fans. The motor failure means that the motor ceases to work and any replacement under this guarantee is for the bare motor only, or starter/run capacitor and does not include any delivery costs for the parts or labour for installation. This is not an in-home guarantee. The MOTOR GUARANTEE no longer applies to superseded AC ceiling fans where the factory no longer offers replacement parts.


This ceiling fan is supplied with a matched set of blades. Blade sets should not be mixed or exchanged between fans, unless as a complete set. The use of blade sets of another size or shape than those supplied will void warranty, and may increase the risk of fan failure or fire. Balancing of the blades may be required at installation and is not covered under warranty. A blade balancing kit is supplied with this fan.

Care should be taken to protect the finish of the blades when assembling the fan. Assembly on a soft padded surface is recommended.


This ceiling fan is supplied with a wall control, which is designed for use with this fan. The components of this wall control can be inserted into most popular wall plate hardware. The use of substitute controllers, other than those approved by URBAN CEILING FANS, are not recommended and will void warranty. The use of solid state controllers, including dimmer type controllers, will void warranty.


There are URBAN CEILING FAN remote control kits available for our AC fans. These kits are supplied with appropriate connector plugs and are easily installed by a qualified electrician. The use of any remote control other than those approved by URBAN CEILING FANS will void warranty.

Our DC fans are supplied with a matched remote control. Substitution of the remote control voids warranty.


Extension down-rods are available for use with most URBAN CEILING FANS. Only approved accessories should be used.